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Frequently Asked Questions

  • Q: How long will it take to receive my order?
  • A:
    • Being that each piece is handmade, your order will ship out 1-2 weeks from your order date. Please email me if you would like to find out exact ship date. I can sometimes accommodate rush orders on request.

    • Q: What are my payment options?
    • A:
      • 1) Shopping Cart built into site, using PayPal. You don't even need a Paypal account in order to pay via credit card or check. It's so easy!
      • 2) Check or Money Order-Please just email me to arrange this form of payment. I will need to wait until the check clears before beginning on your order, but I'm happy to take this form of payment.

    • Q: Do you accept returns?
    • A:
      • I want you to be totally happy with your Metal Sugar jewelry. In the event that you aren't completely satisfied, please contact me within 2 weeks of receiving your package so we can discuss the return and arrange for you to ship it back to me for a full refund minus shipping costs. If it's just a matter of a chain or piece being broken, please email me so we can arrange a simple fix-up.

    • Q: Do you accept custom requests?
    • A:
      • Always, I love them and welcome them at any time. Please shoot me an email! We can have a lot of fun with it!

    • Q: Do you accept Wholesale and Consignment Orders/Requests?
    • A:
      • Yes, please email me. I'm always interested and look forward to hearing from you!

    • Q: What is Vermeil?
    • A:
      • A product that is made from a base of sterling silver that is coated or plated on its surfaces with gold of at least 10K finess and at least 2.5 microns thick (100/1,000,000 inch).
      • The term vermeil cannot be used if the sterling is covered with a base metal before being coated with gold unless the presence of the base metal is disclosed.
      • Pronunciation: ver-MAY

    Question wasn't answered?

    Ask a Question or email me directly at melissa@metalsugar.com