Deliciously Original Jewelry

Thank you for shopping at Metal Sugar! Please take a brief moment to read over the store policies to ensure a lovely shopping experience!

Payments:

Ordering through metalsugar.com is safe and secure. Clicking Checkout will take you straight to PayPal where you can choose to pay by credit card, bank transfer, or PayPal balance. It’s safe, easy - and you don’t even need a PayPal account!

If you would like to pay by check or money order, please email me at melissa@metalsugar.com

*All prices shown are in US Dollars.

Shipping:

Due to the handmade nature of each piece, orders will ship out between 1-2 weeks from your order date. If you have a rush order, please email me and I will try and work within your timeframe. If an item takes longer than 2 weeks to ship out, there will be a disclaimer in the product description or I will personally let you know.

Thanks for being patient so that I can make your piece special!

Domestic

USPS First Class Mail with Delivery Confirmation $4

All domestic orders are shipped via USPS First Class Mail with Delivery Confirmation. This means they should arrive 2-3 days after the day they were sent. Each package has a tracking number, which is available upon request.

*New York Residents:

8.875% sales tax will be applied to your order total (no tax on shipping fee).

International

Canada & International WITH TRACKING:: Recommended! $20

These International orders are shipped via USPS Global Priority. There IS tracking on these items so if they are lost in the mail I WILL take responsibility and send you new items.

Canada & International NO TRACKING $4

These International orders are shipped via USPS Standard First Class Global Mail. There is NO tracking on these items so if they are lost in the mail I WILL NOT take responsibility.

Returns:

Returns are accepted for exchange or store credit only, within two weeks of shipment. All items must be returned in the same condition they were received. Return shipping costs are non-refundable. Please contact me before returning items for specific Return Address information.

Sales are final on items specifically marked as non-returnable or final in their description. Any custom order will be non-refundable (for example: you ordered a ring in a size 6 and you received a size 6 and realized you needed a different size). For an additional fee, I would be willing to re-size a piece-just email me!

Repairs:

I stand behind my work 100%. If for any reason your purchase should later need repair, please contact me and we can discuss specifics. Return Shipping costs for repairs are non-refundable.